Privacy policy

Last updated: October 5, 2026

At The UrbanPicks, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our online store.

SECTION 1 — WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you provide to us, such as your name, billing and shipping address, email address, phone number, and payment-related information.

We use this information to:

  • Process and fulfill your orders

  • Arrange shipping and delivery

  • Process payments and refunds

  • Communicate with you regarding your orders

  • Provide customer support

  • Improve our products, services, and shopping experience

  • Prevent fraud and protect the security of our store

  • Comply with applicable legal and regulatory requirements

When you browse our store, we may also automatically receive certain information about your device, including your IP address, browser type, operating system, and other technical information. This information helps us understand how visitors use our website and allows us to improve its functionality and performance.

Email Marketing

If you choose to subscribe to our marketing communications, we may send you emails about our store, products, special offers, promotions, and other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at support@urbanpicks.com.

SECTION 2 — CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, place an order, arrange a delivery, process a return, or communicate with us regarding your purchase, we consider this to be consent for us to collect and use that information for the specific purpose for which it was provided.

If we ask for your personal information for a secondary purpose, such as marketing, we will either ask for your express consent or provide you with an opportunity to decline.

How do I withdraw my consent?

If you change your mind after providing consent, you may withdraw your consent for us to contact you or for the continued collection, use, or disclosure of your information, where applicable, by contacting us at:

Email: support@theurbanpicks.com

SECTION 3 — DISCLOSURE

We may share your personal information with trusted third-party service providers when necessary to operate our business and provide services to you.

This may include payment processors, shipping and delivery providers, technology providers, customer support services, fraud-prevention services, and other service providers that assist us with fulfilling orders and operating our website.

We may also disclose your information when required by law, legal process, or governmental authorities, or when necessary to protect our rights, property, customers, or the security of our website.

SECTION 4 — SHOPIFY

Our store is hosted on Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you.

Your data may be stored through Shopify's data storage, databases, and general Shopify applications. Shopify takes security measures designed to protect customer information.

For more information about how Shopify handles personal information, please review Shopify's Privacy Policy and Terms of Service.

SECTION 5 — PAYMENT INFORMATION

When you make a purchase through our store, your payment may be processed by Shopify Payments or another third-party payment provider available at checkout.

Payment providers may collect and process payment information, including credit card or other payment details, in accordance with their own privacy policies and security practices.

Payment information is handled using appropriate security measures and, where applicable, industry standards such as the Payment Card Industry Data Security Standard (PCI DSS).

We do not intentionally store complete payment card details on our own systems.

SECTION 6 — THIRD-PARTY SERVICES

We may use third-party service providers to help us operate our business and provide services to you.

These providers may include:

  • Payment processors

  • Shipping and logistics providers

  • Website and hosting providers

  • Analytics and performance services

  • Customer support services

  • Marketing and advertising platforms

  • Fraud-prevention and security services

These third-party providers generally collect, use, and disclose your information only to the extent necessary to perform the services they provide to us.

However, third-party providers may have their own privacy policies regarding how they collect and process your information. We encourage you to review the privacy policies of any third-party services you use or are directed to through our website.

If you click on a link that takes you away from our website, you may become subject to the privacy policy and terms of the third-party website.

Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. We encourage you to review their privacy policies before providing them with personal information.

SECTION 7 — SECURITY

We take reasonable precautions and follow generally accepted industry practices to protect your personal information from being lost, misused, accessed without authorization, disclosed, altered, or destroyed.

However, no method of transmitting information over the internet or storing information electronically is completely secure. While we make reasonable efforts to protect your personal information, we cannot guarantee absolute security.

SECTION 8 — COOKIES

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, process your shopping cart, understand website traffic, and help us improve our services.

Cookies may be used for purposes such as:

  • Remembering items added to your shopping cart

  • Maintaining your shopping session

  • Understanding how visitors use our website

  • Measuring website performance

  • Providing relevant advertising and marketing

  • Improving website functionality

Some cookies may be placed by Shopify or third-party services that operate on our behalf.

You may be able to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website or prevent certain features from working properly.

SECTION 9 — AGE OF CONSENT

By using this website, you represent that you are at least the age of majority in your jurisdiction, or that you are the age of majority and have given us permission for any minor dependents to use this website where permitted by applicable law.

Our website is not intended to knowingly collect personal information from children in violation of applicable laws.

SECTION 10 — HOW WE USE YOUR INFORMATION

We may use the information we collect for the following purposes:

  • To process and fulfill orders

  • To provide shipping and delivery services

  • To process payments, refunds, and returns

  • To communicate with you about your orders

  • To respond to customer service requests

  • To improve our website and services

  • To personalize your shopping experience

  • To detect and prevent fraud or unauthorized activity

  • To send promotional communications where you have provided appropriate consent

  • To comply with applicable laws and regulations

SECTION 11 — DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal obligations.

When personal information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

SECTION 12 — CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy from time to time.

Any changes will become effective when the updated policy is posted on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

If we make significant changes to this Privacy Policy, we may provide additional notice where required by applicable law.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, update, or request deletion of your personal information, raise a privacy concern, or simply ask for more information about our Privacy Policy, please contact us.

The UrbanPicks
Email: support@urbanpicks.com

Address:
S-03, Tirupati Abhinav Homes,
Ayodhya Bypass Rd,
Bhopal, Madhya Pradesh 462041, India

We will make reasonable efforts to respond to privacy-related inquiries in accordance with applicable laws and regulations.